Affiliate Support

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Your Affiliates are likely to have technical questions at some point in their relationship with you. You need to be able to direct these queries efficiently, and you also need confidence that their queries will be handled in a professional and timely manner.

 

To this end we provide full technical support to your affiliates - handling any questions they might have on the affiliation process, using affiliate links, viewing and understanding reports, and so on.

 

What's great about our providing support to your affiliates (apart from taking this labor-intensive process of your hands, leaving you free to focus on generating sales) is that this is something you can actually use as a selling point to your potential affiliates. They will be reassured by the prospect of being able to turn to a dedicated support provider for their questions, along the way ahead.

 

For your affiliate partners we provide:

 

Access to the Technical Support Site: http://audiobooksupport.helpserve.com

Like you, affiliates can use the support site to find answers to their technical questions. On the site they will find three options open to them:

1.Search the Knowledgebase - The Knowledgebase is populated with answers to past questions, and so quite feasibly will contain the solution the affiliate is looking for (if it has occurred before, for another affiliate). The affiliate can perform a search at the support site for a key word or phrase which will hopefully return some relevant solutions.
2.Check the FAQ - as well as past answers, Spoken Network maintain an FAQ within this Support Site, into which we add the most common queries we receive. Your affiliates will find the answer they're looking for here.
3.Open a Support Ticket - Once the affiliate has exhausted the options above, they can open a Support Ticket on the Support Site. This is a very straightforward process and our technical support staff will get back to the affiliate as soon as possible with a response that will doubtless answer their question.